This website is for informational purposes only and is not intended to provide commercial, financial, investment, accounting, tax or legal advice. It is provided to you for your own personal use. It is not for purposes of resale, distribution or public display or any other use by you in any form or manner whatsoever. The information provided is of a general nature only and has not taken into account your specific objectives, needs and financial situation. The information may not be appropriate to your individual needs and you should seek advice from your financial adviser before making any financial decisions.
The performance of this website and all information contained within, or accessed from the website are provided to you on an “as is” basis, without warranties of any kind whatsoever, including any implied warranties or warranties of merchantability, fitness for a particular purpose or non-infringement of the rights of third parties. Guide Financial shall not be responsible for any problems or technical malfunction of any telephone network or computer on-line systems, servers, Internet access providers, computer equipment, software or any combination thereof, including any injury or damage to your hardware or another person’s hardware or software, as a result of using this website.
Guide Financial reserves the right, at its sole discretion, to modify, disable and discontinue temporarily or permanently, any part or all of this website. We may alter or withdraw any information contained thereon without liability or notice to you.
As a visitor to our website, you acknowledge and agree that any reliance on or use of any information available on this website shall be entirely at your own risk. In no event will Guide Financial nor any of its providers be liable for any direct, indirect, consequential or exemplary damages arising from the use or the performance of this website.
Compliants procedure – see below
At Guide Financial we recognise that your privacy is important. Our purpose for collecting personal information is to facilitate providing accurate and appropriate financial advice and services. We will take reasonable steps to inform you why we are collecting any information and who else we would like to disclose this information to in order to assist in your service. We can also outline any possible consequences if you do not provide complete personal information.
Use and Disclosure
We are subject to legislative and regulatory requirements that necessitate us obtaining and holding detailed information relating to you. Our ability to provide you with a comprehensive service is dependent upon us obtaining certain personal information about you:
- Employment details and employment history;
- Details of your financial needs and objectives;
- Details of your investment preferences and aversion or tolerance to risk;
- Details of your current financial circumstances, including your assets, liabilities, income and expenditure;
- Any other relevant information such as medical history and/or reports required for the purposes of risk insurance.
Guide Financial may use the personal information collected from you for the purpose of providing you with direct marketing such as articles that may be of interest to you. You may, contact us and request not to receive such information.
Pursuant to the Corporations Act, Life Insurance Code of Practice and Rules of Professional Conduct of the Financial Planning Association of Australia, we are required to collect sufficient information to ensure appropriate advice can be given in respect of recommendations made to our clients. If you elect not to provide us with the personal information you may be exposed to higher risks in respect of the recommendations made to you and this may affect the adequacy or appropriateness of advice given to you.
We take reasonable steps to protect the information we retain from misuse, loss and from unauthorised access, modification, or disclosure. We will not retain any of your information for any longer than it is required, except to satisfy legal requirements. We will destroy or de-identify your personal information when it is no longer required.
Your financial journey needs to be coordinated with others on your team of professional advisers to ensure we are all working in unity to achieve the outcomes important to you. We work with your existing accountants or solicitors and also have our own trusted professional networks to draw on the knowledge of others as required for your situation. To achieve this purpose we may use or disclose your personal information to expected and reasonable third parties.
Access and Correction
You may access the personal information we hold at any time and we will endeavour to ensure that at all times the personal information about you that we hold is up to date and accurate. The accuracy of the personal information is dependent to a large degree on the information you provide and you should advice us if you identify any errors.
In most cases access to the information will be included in your ongoing service however we reserve the right, when necessary, to charge a fee for searching for and providing access to your personal information.
In some circumstances we are required to collect government identifiers, for example, your Tax File Number. We will not use or disclose this information other than when required to do so by law or, when consented to by you.
Australian Advice Network are committed to customer focused, effective and efficient complaint handling, so should you have a complaint about us we need to hear from you.
If you have a complaint about any financial service provided to you by your adviser, you should take the following steps:
- Contact the Australian Advice Network Operations Manager to discuss your complaint.
Phone: 07 5551 0855
Email: [email protected]
Mail: Operations Manager
Australian Advice Network Pty Ltd
PO Box 7045
GCMC QLD 9726
- We will acknowledge receipt of a complaint immediately, however, where this is not possible, acknowledgement will be made as soon as practicable.
- We will then investigate the complaint and respond to you within 45 days. Some complex matters may require an extension to thoroughly investigate the complaint and bring it to resolution.
- If you are not fully satisfied with our response, you have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. Contact details for AFCA are:
Phone: 1800 931 678 (free of charge)
Email: [email protected]
Mail: Australian Financial Complaints Authority
GPO Box 3
MELBOURNE VIC 3001
Furthermore, the Australian Securities and Investments Commission (ASIC) has a free of charge information line on 1300 300 630, which you may use to obtain information about your rights and to make a complaint.